Refund Policy & Cancellation

We strive to provide world-class products and services. If you are not satisfied, our Peace of Mind policy applies.

Unused Balance Clause

Advance payments can be refunded within 15–20 working days upon request, via the original source.

Return and Exchange

Products/services are eligible under a 3-day return/exchange policy when purchased on our portal.

Cancellation

Cancellation windows vary by product. Some services (e.g., recharges, bill payments) are non-cancellable.

Third-party products/services are not eligible for refunds via our interface.

Cancellations must be requested via official support email or helpline; processing may take up to 7 days.

Note

All sales of Recharge are final. For failed delivery within 24 hours with successful debit, contact support for investigation and refund within 7 working days if validated.